We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Apr 2, 2020

IQOS COVID-19 UPDATE: Where to find guidance on support channels, Heets availability and more….

During this difficult time we continue to adapt while ensuring our services to our consumers. For detailed answers to your questions related to the measures taken by the IQOS team, continued support with your IQOS device and availability of HEETS please click here.

And Remember….Keep your IQOS clean

Just like your mobile phone or the remote control of your TV, you hold your IQOS device in your hands several times a day. Therefore, it's important to clean your devices more often now, In the same way that we do for washing our hands.

Here's what we recommend:
1. Wipe the outside of the charger and the holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks.
3. Dispose of the used wipes and sticks in a bin.

Take care of yourself, family and friends and don't share your IQOS with others for the time being.

Take Care, We Care