Covid-19 update: availability & delivery times and call & collect from IQOS stores

Our stores are now open for Call & Collect 7 days a week via call or SMS at tel.no 06 82 11 85 54 from 9:00-13:30. The stores are open for pickup between 13:00-18:00.

How it works:

Call or SMS your order at tel.no 06 82 11 85 54 from 9:00-13:30, with information of which store you would like to collect your order.
You will receive an order confirmation with pick up address and timeslot via SMS. The timeslot will be 4 hours after the order*.
Confirm the timeslot or let us know if you would like to change it*.
Pick up the order during the designated timeslot and pay by card at the door.
*as per regulation there has to be 4 hours between the order and the pickup.

Our online store remains open 24/7 and we will make sure all of our products are available, including all HEETS selections. For detailed answers to your questions related to the measures taken by the IQOS team, continued support with your IQOS device and availability of HEETS, please click here.


If you need customer support, you can always contact us. Our agents are committed to finding the most suitable solution to help you.

Keep your IQOS clean

More than ever, it's important to keep your device clean, in the same way that we do for washing our hands.

Here's what we recommend:
1. Clean the outside of the charger and the holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks
3. Dispose of the used wipes and sticks in a bin.

Delivery times

Ordering online is a safe and easy way to get products during the corona crisis. The amount of parcels processed by Post NL has therefore increased enormously. This means that the delivery can be a bit later than you are used to from us. More about delivery times can be found here.


Your IQOS Care team
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.