To safeguard our customers and store employees and in order to help preventing the further spread of the coronavirus, we are suspending the operation of our IQOS stores until further notice.
Our online store remains open 24/7 and we will make sure all of our products are available, including all HEETS selections. For detailed answers to your questions related to the measures taken by the IQOS team, continued support with your IQOS device and availability of HEETS, please click here.
If you need customer support, you can always contact us. Our agents are committed to finding the most suitable solution to help you.
Keep your IQOS clean
More than ever, it's important to keep your device clean, in the same way that we do for washing our hands.
Here's what we recommend:
1. Clean the outside of the charger and the holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks
3. Dispose of the used wipes and sticks in a bin.
Ordering online is a safe and easy way to get products during the corona crisis. The amount of parcels processed by Post NL has therefore increased enormously. This means that the delivery can be a bit later than you are used to from us. More about delivery times can be found here.
Your IQOS Care team
Care you can count on