We Care

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May 25, 2020

OPEN FOR YOU

We are happy to welcome you again to our IQOS stores, Sunday-Monday from 12-18 and Tuesday-Saturday from 10-18. Hoog Catharijne, Utrecht from the 25th of May, and Heiligeweg, Amsterdam from the 1st of June

Store Service

We have re-opened our IQOS store at Hoog Catharijne, Utrecht on the 25th of May for you, and will open Heiligeweg, Amsterdam on the 1st of June. We’re are happy to be at your service again. All transactional services will be available, so you’ll be able to buy HEETS, IQOS devices and accessories.
Device cleaning services are temporarily not available in stores.

Taking care of everyone

We care deeply about our IQOS users, so we’ve taken a few measures.

In-store service

Currently only 1 customer is allowed inside the store at a time. When visiting us, we kindly ask you to follow the 1,5-meter distance rule. Payments can only be made with pin- or credit cards.

Hygiene procedures

At the same time, we’ve implemented additional hygiene procedures for stores and staff. We regularly clean surfaces, payment terminals, counters and other frequently touched areas, and our staff is required to wear masks and gloves while at work. At the store entrance will be disposable masks, sanitary gel and disposable gloves available.
At the counter we will work behind Plexiglas shields.

TOGETHER, FORWARD
IQOS Care Team