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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Next day delivery from Tuesday to Friday


We are happy to welcome you again to our IQOS stores, Sunday-Monday from 12-18 and Tuesday-Saturday from 10-18. Hoog Catharijne, Utrecht from the 25th of May, and Heiligeweg, Amsterdam from the 1st of June

Store Service

We have re-opened our IQOS store at Hoog Catharijne, Utrecht on the 25th of May for you, and will open Heiligeweg, Amsterdam on the 1st of June. We’re are happy to be at your service again. All transactional services will be available, so you’ll be able to buy HEETS, IQOS devices and accessories.
Device cleaning services are temporarily not available in stores.

Taking care of everyone

We care deeply about our IQOS users, so we’ve taken a few measures.

In-store service

Currently only 1 customer is allowed inside the store at a time. When visiting us, we kindly ask you to follow the 1,5-meter distance rule. Payments can only be made with pin- or credit cards.

Hygiene procedures

At the same time, we’ve implemented additional hygiene procedures for stores and staff. We regularly clean surfaces, payment terminals, counters and other frequently touched areas, and our staff is required to wear masks and gloves while at work. At the store entrance will be disposable masks, sanitary gel and disposable gloves available.
At the counter we will work behind Plexiglas shields.

IQOS Care Team

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.