FAQ

GENERAL INFORMATION

What is IQOS?
IQOS is a better alternative for adult smokers who would otherwise continue to smoke. IQOS produces no smoke, no ash and less smell. IQOS was developed by Philip Morris International and is intended for adult smokers only.
How does IQOS work?
IQOS uses an innovative heating system that heats tobacco sticks (HEETS) to controlled temperatures below 350 °C. This releases nicotine vapor without burning the tobacco.
Is IQOS less harmful / healthier than cigarettes?
The most harmful components in cigarette smoke are the result of the combustion of tobacco. However, IQOS is not risk free and contains nicotine which makes it addictive. If you are concerned about the health effects of smoking, the best option is to give up smoking and nicotine completely.
What's the difference between IQOS and cigarettes?
In a classic cigarette, tobacco is burned at temperatures up to 900 °C. This combustion process produces ash and cigarette smoke. IQOS heats tobacco to temperatures below 350 °C, which prevents the tobacco from burning.
What is the difference between IQOS and E-cigarettes?
IQOS does not vaporize liquid containing nicotine. IQOS contains real tobacco.
IQOS generates an aerosol (vapor) through a new technology that heats tobacco instead of burning it.
Can IQOS help me to quit smoking?
IQOS is not a means to help you quit smoking. If you are concerned about the health effects of smoking, the best option is to quit smoking completely.
Is IQOS Addictive?
Yes, IQOS is addictive because it releases nicotine. Nicotine is naturally present in the tobacco used in tobacco sticks. IQOS is for adult smokers only.
I have another question
For all other questions about IQOS, you can consult the various topics in our FAQ. Is your question not answered here? Contact us and we'll make sure your question is answered quickly!

Contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
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This product is not risk free and is addictive. For adult use only.
This website contains information about smoke free products that are exclusively intended for adult smokers or users of nicotine-containing products in the Netherlands and therefore we ask your age.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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This website is reserved for IQOS users of 18 years and above.