FORGOT PASSWORD?


Continue with login
OR

FAQ

IQOS 3 MULTI

How can I check the charge level of the battery?

You can easily check the charge level by following these simple steps:

1. Press IQOS 3 Multi Button for 1 second;

2. The Battery Status lights will turn on and indicate the level of charge.

How long does it take to fully charge the device?

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

How can I reset my IQOS device?

You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.
The lights will fade in and out to confirm a reset.

What do device vibrations mean?

IQOS 3 Multi vibrations are activated in the following situations:

- At the start of the heating (once you press the Button to start) - one vibration;

- When the device is ready to be used - two vibrations;

- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations.

What do the lights on my IOQS 3 Multi mean?

Any white light indicates that the device is performing various operations, such as charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again.

Still no luck? Please contact IQOS Care by phone call – 0800 9900000 or ask for assistance in the nearest IQOS Store.

What is the optimal IQOS device functioning temperature?

IQOS 3 Multi is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.

This product is not risk free and is addictive. For adult use only.
This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Netherlands.
ARE YOU A SMOKER AGED 18 OR OLDER?
This website is reserved for smokers of 18 years and above.