FAQ

IQOS DEVICES

How many IQOS devices are there?
There are 3 IQOS models: IQOS 2.4 Plus, IQOS 3 DUO & IQOS 3 MULTI.
What are the differences between the models?
Each IQOS model has its own characteristics. Click here to discover the differences between the different IQOS models.
What is the best way to clean my IQOS?
  1. Wipe the outside of the Charger and the Holder with a disinfectant wipe.
  2. Clean the blade and the inside area of the Holder with the dedicated cleaning sticks.
  3. Dispose of the used wipes and sticks in a bin.

For more information visit us on IQOS-care.nl and register your device.
How should I storage my IQOS?
Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
Can I use IQOS when it is raining or in extreme temperatures?
The IQOS is an electronic device that should be treated with the same care as a smartphone, for example.
Protect your IQOS from water, direct sunlight, and heat. Do not leave your IQOS in hot places, such as the interior of a car, for long periods of time since this could damage or significantly impair the battery or electronics.
Make sure that the holder is completely dry before you connect it to the pocket charger again. At low temperatures, you can prevent potential malfunction by briefly warming it in your hands.
I am experiencing a problem with my IQOS device. What should I do?
If you have a problem with your IQOS, go to IQOS-care.nl for device specific solutions and troubleshooting and/or get in touch with the IQOS Care team.

You can contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Why do I have to register my IQOS?
Register your IQOS to access to IQOS Care Plus benefits and IQOS-care.nl
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