Is IQOS safe as an electronic device?
IQOS Holder and Pocket Charger are safe, as electronic devices, when used in accordance with the instructions in the Quick Start Guide.
For more details refer to the User Guide.
They both comply with EU consumer electronic safety requirements indicated by the “CE" (European Conformity) symbols on the packaging.
What should I do if my IQOS device is not functioning?
If your IQOS device has stopped working, please do a soft reset.
If the device is still not working, please contact IQOS Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
If you notice any defect or crack, please stop using your IQOS immediately and contact IQOS Care.
How should I storage my IQOS?
Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.