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FAQ

PAYMENT METHODS

You can pay or order either by Credit Card (Visa, MasterCard), or Debit Card (Visa, Mastercard) or Debit Card (iDeal).
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

In case you pay with iDEAL, your account will be charged with the dispatch of the order.
If you have already placed your order, the payment method cannot be changed anymore.

However, if you are about to place an order, you will be able to modify the payment method before submitting the order.
A copy of your invoice will be sent with your order on the day of the delivery.

In case you did not receive an invoice with your order, please contact IQOS Care by free phone call to the number 0800 9900000.

You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.