How can I pay for my order?
You can pay or order either by Credit Card (Visa, MasterCard), or Debit Card (iDEAL).
When will I be charged?
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

In case you pay with iDEAL, your account will be charged with the dispatch of the order.
Can I change my payment method?
If you have already placed your order, the payment method cannot be changed anymore.

However, if you are about to place an order, you will be able to modify the payment method before submitting the order.
How can I obtain a copy of my invoice?
A copy of your invoice will be sent with your order on the day of the delivery.

In case you did not receive an invoice with your order, please contact IQOS Care by free phone call to the number 0800 9900000.

You can also contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
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This product is not risk free and is addictive. For adult use only.
This website contains information about smoke free products that are exclusively intended for adult smokers or users of nicotine-containing products in the Netherlands and therefore we ask your age.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
This website is reserved for IQOS users of 18 years and above.