FAQ

TRY IQOS VOUCHER

What is a trial month voucher?
The trial month voucher is a voucher that allows you to order an IQOS trial month online. If you have purchased the voucher, you will not have to pay anything extra when you redeem it online.
Where can I buy the voucher?
Vouchers are available at the service counter in Albert Heijn, Jumbo and Hoogvliet supermarkets and in Shell, EG Groep, Lekker op weg and de Haan petrol stations.
What is the price of the voucher?
The price is 9€, the same as if you would order it online.
Can I also redeem the voucher in another place?
At this time the voucher can only be redeemed on IQOS.nl.
Can I also rent IQOS 3, Multi or Duo?
No, at this time it is only possible to rent IQOS 2.4Plus.
Are HEETS included in the trial month voucher?
No, HEETS are not included. You can purchase them at various tobacco outlets.
How can I redeem the voucher online?
1. To redeem the voucher you have to go to iqos.nl and click on TRY.
2. Scroll down and click on “Order”.
3. Select the color of the device you prefer, and add it to the shopping cart.
4. Enter your code in the section “I have a code” & press apply. After press ‘proceed to check-out’.
5. Fill in your shipping address.
6. Accept the terms and conditions and press ‘order’.
How long does the shipping take?
After ordering, you should receive your trial month package within 3 working days. You will receive shipping information once the device is on the way. If you have not received the email please check your spambox.
What happens after my trial period is over?
When the trial month ends you can either purchase the device you have for €49 or send it back using the provided return label.
How can I pay if I want to purchase the device?
After your rental period expires you will receive an email with a payment link. After completing the payment the device is yours.
Can I go back to the place I bought the voucher and pay 49€ for a device?
No, you can only pay for the device via an online payment link that you will receive via email. You cannot purchase the device any other way.
I have lost the return label, can you send me a new one?
Please contact IQOS Care on 0800 99 000 00 (free).
This product is not risk free and is addictive. For adult use only.

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