FAQ

The IQOS trial month is a service to try IQOS. If you order a trial month you will receive a new IQOS device with explanation how to use it. HEETS are not included in the rental box.

• You can try IQOS 30 days for 9 euro
• During the trial month you will receive two emails with explanation how to use IQOS. You will also be reminded of the progress of your IQOS trial month.
• When the 30 day trial month is over, you will receive an online payment link to purchase your IQOS device for 49 euro. When the payment is completed the device is yours.
• If you wish to return IQOS you should contact IQOS Care to request a free return label.

When you order an IQOS trial month you will receive:

• An IQOS starter kit in a colour of your choice;
• Materials and access to IQOS Care service to help you start using IQOS;

HEETS are not included and should be purchased separately.

We strive to deliver your rental within 2 working days after your purchase. Delivery days are Tuesday to Saturday.

Returning IQOS is possible without additional costs. You can contact IQOS Care to request a return label via one of the channels in our emails, via IQOS.nl. With the return label you can return the IQOS device at a Post NL point of your choice.

If you would like to keep the device, you can pay the amount of 49 euro via the online payment link that you will receive from IQOS Care when your trial month expires. After payment the device is yours.

We assure that we only use new and unused devices for this service.

Warranty: in case of unintentional damage you have the right to claim warranty.  In case of questions, you can always contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.