FAQ

TRY IQOS

How does the IQOS trial month work?
The IQOS trial month is a service to try IQOS. After the trial period you can decide to return the IQOS device for free or to buy the device for €49. The duration of the IQOS trial month is 30 days, the price is €9.
What is included in the IQOS trial month service?
When you order an IQOS trial month you will receive:
- An IQOS 2.4Plus starter kit in a colour of your choice;
- Materials and access to IQOS Care service to help you start using IQOS;
- A return label.

HEETS are not included and should be purchased separately.
When will my IQOS be delivered?
We strive to deliver your rental within 2 working days after your purchase. Delivery days are Tuesday to Saturday.
How to return the IQOS trial month?
If you choose to return the device, you must deposit the device and the accessories (incl. Charger and cable) in the return box with the return label at a GLS Shop of your choice.
How to purchase IQOS after the trial month?
If you would like to keep the device, you will receive a payment link to settle the amount of €49.
What to do when the IQOS device gets broken during the trial month period?
Warranty: in case of unintentional damage you have the right to claim warranty.  In case of questions, you can always contact us at iqos.com, iqos-care.nl, or 0800 9900000
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