FAQ

TRY IQOS (VOUCHER)

I have an IQOS voucher, where can I redeem it?: We stopped offering the IQOS Trial Month. If you still own an IQOS voucher please contact IQOS Care.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
How do you return the IQOS trial month?: Returning IQOS is possible without additional costs. With the provided return label in the box you can return the IQOS device at a Post NL point of your choice.
How do you purchase IQOS after the trial month?: If you would like to keep the device, you can pay the amount of 49 euro via the online payment link that you will receive from IQOS Care when your trial month expires. After payment the device is yours.
I have lost the return label, can you send me a new one?: Contact IQOS Care, they will provide you a new return label. You can contact our IQOS Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

FAQ

TRY IQOS (VOUCHER)

I have an IQOS voucher, where can I redeem it?

How do you return the IQOS trial month?

How do you purchase IQOS after the trial month?

I have lost the return label, can you send me a new one?

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