Why should I register my IQOS device?
By registering your device on IQOS-care.nl it is covered under warranty in case you experience a malfunction.
How long is the warranty valid for?
If your IQOS device has stopped working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact IQOS Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.

If you notice any defect or crack, please stop using your IQOS immediately and contact IQOS Care.
What do I do if I have forgotten my IQOS-care.nl password?
In case you have forgotten your password, please click on the below link and follow the instructions provided on the page.

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This product is not risk free and is addictive. For adult use only.
This website contains information about smoke free products that are exclusively intended for adult smokers or users of nicotine-containing products in the Netherlands and therefore we ask your age.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
This website is reserved for IQOS users of 18 years and above.