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IQOS Warranty has got you covered
Every IQOS device comes with a 2-year IQOS warranty from the date of purchase.
What's covered:
Device malfunction: We’ll fix factory faults occurring during the warranty period.
Faulty components: We’ll replace defective parts for free.
For the Pocket Charger and Holder, the warranty is valid for 2 year from the date of purchase.
What's not covered:
Normal wear and tear, such as scratches and dents.
Accidental damage
Loss or theft of your device.
Repairs by non-IQOS service provide.
Why should I register my IQOS device?
Registered IQOS users are eligible for the following services and more:
Internal warranty
Accidental damage coverage
Troubleshooting: Our online troubleshooting tool to help you fix your IQOS at any time
What is accidental damage coverage?
Accidental damage coverage is an extra service that refers to replacing during warranty period one time a holder and a pocket charger, registered in your account on iqos.nl from various reasons related to misusage of the device (for example, broken blade, broken door etc.).
Having issues?
Experiencing any issues with your IQOS Device?
Visit our Device Support Page