Important information: Covid-19 update

Our stores are opened.

We will take all local health and safety regulations into account – and would like to ask our customers to do the same – to ensure the continued safety and well-being of our staff and our customers! This means regularly washing hands and cleaning the store, keeping a safe distance, wearing masks and encouraging cashless payments.

Our online store remains open 24/7 and we will make sure all of our products are available. For detailed answers to your questions related to the measures taken by the IQOS team, continued support with your IQOS device and availability of HEETS, please click here.

If you need customer support, you can always contact us. Our agents are committed to finding the most suitable solution to help you.

Keep your IQOS clean

More than ever, it's important to keep your device clean, in the same way that we do for washing our hands.

Here's what we recommend:
1. Clean the outside of the charger and the holder with a disinfectant wipe.
2. Clean the blade and the inside area of the holder with the dedicated cleaning sticks
3. Dispose of the used wipes and sticks in a bin.

Delivery times

Ordering online is a safe and easy way to get products during the corona crisis. The amount of parcels processed by Post NL has therefore increased enormously. This means that the delivery can be a bit later than you are used to from us. More about delivery times can be found here.


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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.