We have re-opened our IQOS Store at Hoog Catharijne, Utrecht and Heiligeweg, Amsterdam.
Taking Care of everyone
To ensure the safety of our community, we’ve implemented additional hygiene procedures for stores and staff. We regularly clean surfaces, payment terminals, counters and other frequently touched areas, and our staff is required to wear masks while at work.
Taking Care of everyone
We care deeply about our IQOS users, so we’ve taken a few measures.
When visiting us, we kindly ask you to follow the social distancing rule and maintain 1,5-meter distance.
At the store entrance will be disposable masks, sanitary gel and disposable gloves available.
Payments can only be made with pin- or credit cards.
To ensure the safety of our community, we’ve implemented additional hygiene procedures for stores and staff. We regularly clean surfaces, payment terminals, counters and other frequently touched areas, and our staff is required to wear masks while at work.
HEETS can be ordered online 24/7 at iqos.nl or via Call & Collect at the brand stores. HEETS are also available at supermarkets and petrol stations, including Albert Heijn, BP, Esso, Jumbo, Plus, Shell and Total, and at various online stores.
Device cleaning services are temporarily not available in stores.
To ensure the safety of our community, we’ve implemented additional hygiene procedures for stores and staff. We regularly clean surfaces, payment terminals, counters and other frequently touched areas, and our staff is required to wear masks and gloves while at work.
At the store entrance will be disposable masks, sanitary gel and disposable gloves available.
At the counter we will work behind Plexiglas shields
At the store entrance will be disposable masks, sanitary gel and disposable gloves available.
At the counter we will work behind Plexiglas shields
Considering social distancing rules, our free delivery is now contactless. Our courier will deliver your package by placing it in front of the door and maintaining the respected distance. You will be asked for the last 3 digits of a valid identification (Passport or driver's license), this will be used as proof of delivery to avoid the usual signature.
In case you need support with your IQOS please contact our myIQOS Team and we will find, together with our agents, the most suitable and possible solution to replace your device.
- Wipe the outside of the Charger and the Holder with a disinfectant wipe.
- Clean the blade and the inside area of the holder with the dedicated cleaning sticks.
- Dispose of the used wipes and sticks in a bin.