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IQOS MAINTENANCE - FAQs

  1. Wipe the outside of the Charger and the Holder with a disinfectant wipe.
  2. Clean the blade and the inside area of the Holder with the dedicated cleaning sticks.
  3. Dispose of the used wipes and sticks in a bin.

For more information visit us on myiqos.nl/en and register your device.
Keep IQOS away from water, direct sunlight and/or heat.
Do not leave IQOS device for extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
The IQOS is an electronic device that should be treated with the same care as a smartphone, for example.
Protect your IQOS from water, direct sunlight, and heat. Do not leave your IQOS in hot places, such as the interior of a car, for long periods of time since this could damage or significantly impair the battery or electronics.
Make sure that the holder is completely dry before you connect it to the pocket charger again. At low temperatures, you can prevent potential malfunction by briefly warming it in your hands.
If you have a problem with your IQOS, go to myiqos.nl/en for device specific solutions and troubleshooting and/or get in touch with the myIQOS team.

You can contact our Customer Care Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Register your IQOS to access myIQOS benefits on myiqos.nl/en.
  • To comply with the EU Single-Use Plastic Directive and to support the underlying sustainability programme at Philip Morris, we have replaced plastic cleaning sticks with paper sticks.
  • We also omitted the isopropanol solution to prevent the paper cleaning sticks from becoming soft and limp.
  • To comply with the EU Single-Use Plastic Directive, we have changed the IQOS cleaning sticks: we now use a durable paper bar instead of a plastic stick, but the use remains the same. We no longer use cleaning fluid, so the rod is slightly less efficient, yet you have to use the IQOS cleaning sticks to clean the IQOS holder properly.
  • This is not recommended: you can damage the IQOS device with it, but there may also be potentially toxic residues of the agent that can be absorbed into the aerosol."
  • That's right, you should always clean your device with an IQOS cleaning stick, as it will allow you to better remove tobacco residues from the heating element and into the holder.
  • For optimal results, clean the holder with a cleaning stick and the IQOS cleaning brush.
  • With the IQOS cleaning sticks you prevent leftover cotton buds in the holder, even though they are dry, which sometimes happens with ordinary cotton swabs."
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.