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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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IQOS DEVICES - FAQs

There are 2 IQOS models: IQOS 2.4 Plus & IQOS 3 DUO.
Each IQOS model has its own characteristics. Click here to discover the differences between the different IQOS models.
IQOS ILUMA is our newest range of devices, featuring internal heating based on induction. The use of this new heating technology makes that IQOS ILUMA devices are non-compatible with HEETS sticks. IQOS ILUMA devices can only be used with TEREA sticks, which are available in the countries in which IQOS ILUMA has been launched.
The new heating technology in IQOS ILUMA combined with the specially designed TEREA sticks result in an improved draw and taste consistency from stick to stick. The new design also eliminates the chance of blade breakages and cleaning of the device is now no longer required. This makes IQOS ILUMA even more convenient in use.
IQOS ILUMA devices and TEREA sticks are not yet available in the Netherlands and there is no launch date set at this point.
The use of a new heating technology makes that IQOS ILUMA devices are non-compatible with HEETS sticks. IQOS ILUMA devices can only be used with TEREA sticks, which are available in the countries in which IQOS ILUMA has been launched. TEREA sticks can only be used with IQOS ILUMA devices and are not compatible with IQOS 3 DUO or older generation devices. The use of a TEREA stick in an IQOS 3 DUO or older generation device can cause damage to the device. The Holder and Charger of IQOS ILUMA devices are not compatible with a Holder or Charger of an IQOS 3 DUO or older generation device.
TEREA sticks can only be used with IQOS ILUMA devices and are not compatible with IQOS 3 DUO or older generation devices. The use of a TEREA stick in an IQOS 3 DUO or older generation device can cause damage to the device.
With caution, use your two fingers to remove the TEREA stick. If this does not work, with caution, try using a toothpick to remove the part of the stick that remains in the device. Do not use any sharp tools to remove the broken stick as you might damage the device. Do also not insert any metal into your device.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.