• If your order is placed before 15h30 the delivery will most likely take place on the next day.
• If your order is placed after 15h30 it will most likely take place within 2 days.
ORDERING TIMING | BEFORE 15:30 | AFTER 15:30 |
---|---|---|
Monday | Delivery on Tuesday | Delivery on Wednesday |
Tuesday | Delivery on Wednesday | Delivery on Thursday |
Wednesday | Delivery on Thursday | Delivery on Friday |
Thursday | Delivery on Friday | Delivery on Saturday |
Friday | Delivery on Saturday | Delivery on Tuesday |
Saturday | Delivery on Tuesday | Delivery on Tuesday |
Sunday | Delivery on Tuesday | Delivery on Tuesday |
Please contact the myIQOS team by free phone call on the number 0800 9900000.
You can also contact us via any of the channels below, who will support you in finding the most suitable solution.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Please contact our Customer Care via any of the channels below, who will support you in finding the most suitable solution.
Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
If you don't collect your order after 7 days, it will be sent back to the warehouse and a refund will be made.
If you haven’t receive this email, please check your SPAM box.
You will also be informed on the exact delivery time via SMS on the day of delivery.
This email confirms that IQOS has received your order.
If you haven’t receive this email, please check your SPAM box.
Orders related to deliveries abroad are thus not accepted.
Please note that IQOS products are for adult smokers only. Therefore the recipient will be asked to provide an ID at the time of the delivery to prove the legal age (+18).
This includes changing the delivery address or payment method once the order was placed.
If you do not wish to keep your order, you can return it for free within 14 days after the delivery.
Please check the section "RETURNS & EXCHANGES" to know how to return items.