RETURNS & EXCHANGES - FAQs

You can return your items within 14 days after the delivery of your order, without any delivery fees.
To return your items please contact myIQOS-team.
Please note that only undamaged, unopened products can be returned.
After communicating your desire to return an item, myIQOS team will send you a “free of charge” return label by e-mail or post.
You should send the product in the original packaging back to the address on the return label.
Once we receive the returned items, we will inspect and process the goods to ensure you receive your reimbursement as quickly as possible.
The reimbursement will be issued to the original method of purchase.

You can contact our myIQOS team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
No, it is only possible to exchange your product if it does not correspond with the ordered item.
In that case, please contact myIQOS team and inform that you would like to exchange your item for another product due to a delivery error.
myIQOS team will arrange a replacement for you. Upon receiving your new item, please return the previous item with the return label included in the new parcel.
To learn how to return, please see the question "How can I return my item?".

You can contact myIQOS via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
You can return your items at any PostNL office near you.
No, returning or exchanging an item is free of charge as long as your package contains the return label provided by myIQOS team.
To learn how to return, please check the question "How can I return my item?".
After we receive your returned items, we will inspect and process the goods.
If the condition of the product is according to the Terms & Conditions of Sale, your refund will be done within 2 days after the inspection.
Please note that the time of the refund can vary from one bank to another.
If the amount is still not on your bank account after 5 days, please contact myIQOS team.

You can contact us via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
In case you receive a faulty item upon delivery, please contact myIQOS team.
We will arrange a replacement for the faulty item.
Once you receive the new item, please return the faulty product using the return label that will be included in the new parcel.
This return will be free of charge.

You can contact our myIQOS Team via any of the channels below, who will support you in finding the most suitable solution.

Live Support: Chat with us
Facebook Support: IQOS Support Nederland
Twitter Support: @iqos_support_nl
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
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