By registering your device on myiqos.nl it is covered under warranty in case you experience a malfunction.
If your IQOS device has stopped working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact Customer Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.

If you notice any defect or crack, please stop using your IQOS immediately and contact Customer Care.
In case you have forgotten your password, please click on the below link and follow the instructions provided on the page.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in the Netherlands who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.