IQOS Social Media Accounts: Rules of Engagement

It is likely that you have been redirected here from one of our official IQOS social media sites, particularly from one of our IQOS Customer Care page on Twitter hereinafter as “Social Media Accounts”.

The Social Media Accounts are intended for adult smokers who want to continue enjoying tobacco products and adult IQOS users residing in the Netherlands and by engaging with our Social Media Accounts You confirm you are fulfilling these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to you, and given our contact details, in the website where these Terms of Use and Privacy (hereinafter “Terms”) are published or on the respective Social Media Accounts accordingly.

How do you accept these Terms?

By using any of our Social Media Accounts, You agree to comply with these Terms. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, Twitter’s Terms of Use, etc.).

Good Conversion Practices and Our Duty to Inform

Before we tell what you shouldn’t do on our Social Media Accounts, here are some things you should know about IQOS:

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

  1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
  2. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.
  3. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids.
  4. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a much better choice than smoking.
  5. We support our adult smoke-free product users in their journey to full conversion through education and guidance.
  6. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.
  7. Minors should not use tobacco or nicotine in any form.
  8. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

Your Contribution

We’ll regularly monitor the Social Media Accounts, responding to and passing on as many useful recommendations as we can. We are glad you are here and expect feedback and passionate conversations but let’s keep it clean and positive.

You are responsible for the content you post on Social Media Accounts and we reserve the right to remove any postings that contain:

  • Offensive or violent language
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
  • Links or comments containing sexually explicit content material
  • Violations of copyright or intellectual property rights
  • Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
  • Commercial solicitations or the promotion of a competitor
  • Confidential information or trade secrets
  • Impersonate any person or organization

LIABILITY AND DISCLAIMERS

YOUR USE OF OUR SOCIAL MEDIA ACCOUNTS IS AT YOUR SOLE RISK. OUR SOCIAL MEDIA SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WHERE POSSIBLE, WE MAY RESTRICT YOUR ACCESS TO OUR SOCIAL MEDIA ACCOUNTS OR ANY FEATURE OR PART OF THEM AT ANY TIME. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIAL ON OUR SOCIAL MEDIA SITES IS NONINFRINGING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT OUR SOCIAL MEDIA SITES WILL BE SECURE; OR THAT INFORMATION ON OUR SOCIAL MEDIA SITES WILL BE COMPLETE, ACCURATE OR TIMELY.

IF ANYONE BRINGS A CLAIM AGAINST US RELATED TO YOUR ACTIONS OR CONTRIBUTIONS, YOU WILL INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE LEGAL FEES AND COSTS) RELATED TO SUCH CLAIM.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE OUR SOCIAL MEDIA SITES. THESE INCLUDE DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE, OR OTHERWISE, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Data Privacy

If you do provide us with any personal data on our Social Media Accounts, we will process it in accordance with the privacy policy which is available here.

Changes to these Terms

We may amend these Terms from time to time without any notice. We encourage you to check these Terms each time you access and use our Social Media Accounts in order to stay up-to-date. If you then continue to use our Social Media Accounts, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Jurisdiction

The laws of Switzerland govern these Terms and Your use of our social media sites, and you irrevocably consent to the exclusion jurisdiction of the competent courts located in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Right to Assign, No Waivers, Severability

PMI may assign its rights and duties under these Terms to any party at any time without notice to you, unless notice to you is required by applicable law, but this will not affect your rights or our obligations under these Terms.

Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

Thanks for reading. Please enjoy our community!

Notes on revision:

Last modified on 25.02.2020

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This product is not risk free and is addictive. For adult use only.
This website contains information about smoke free products that are exclusively intended for adult smokers or users of nicotine-containing products in the Netherlands and therefore we ask your age.
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This website is reserved for IQOS users of 18 years and above.