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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

IQOS SERVICE ACCOUNT - FAQs

In Netherlands, IQOS offers the following services under:
-Accidental damage coverage (1 per each single line item)
-International Assistance in over 40 countries
As long as you did not specifically unsubscribed from IQOS and that your device is still under warranty, your device remains covered by IQOS.
For each device, you are entitled to one claim on accidental damage during the coverage period. To find out more about your coverage please contact the IQOS Team.
For the time being, IQOS is offered free of charge, and is automatically available to all consumers upon registration.
IQOS is offered free of charge and is automatically available to all consumers upon registration.
If your device is still under warranty, you can link your device on your account, and then it will be automatically enrolled in IQOS as well. If you encounter problems, please contact our IQOS team.
Please follow this link.
You can modify your personal details of your account via My Profile
You can delete your account via My Profile
If you register without placing any orders on the Webshop or registering any IQOS devices, please note that we will deactivate your account and erase all your personal data within six months after your registration.
We respect the privacy of our adult consumers. Therefore, IQOS’ use of personal information is taken very seriously. We use information about you only in accordance with applicable data protection laws.

For more information you can click here.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.