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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

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myIQOS

IQOS APP - FAQs

The IQOS app is the application that provides connected support services and enables IQOS users to customize the interactions with IQOS devices. There are different versions of the IQOS app: a desktop app, mobile app and webapp. Among others, the IQOS app enables to personalize the experience with IQOS devices with features such as: -Auto cleaning - Ilumination and vibration mode - Auto diagnotic tool, - Find my IQOS, - Device lock, etc.

Here you can find more information regarding the IQOS APP.
If you log in for the first time, you will first need to create an account or log into your existing IQOS account. Please ensure that your IQOS account and APP are registered in the same country.

Here you can find more information regarding the IQOS APP.
The IQOS app only supports the following devices: -IQOS 2.4+, -IQOS 3, IQOS 3DUO, IQOS 3 MULTI, IQOS Originals, IQOS ILUMA Prime, IQOS ILUMA Mid, IQOS ILUMA One
Yes you can, provided that your have already created your account. The IQOS app will display IQOS devices that are registered in your account even if they were not previously connected with the IQOS app. You also have the option to link a new device to your account in the IQOS app.
Internet connection is required to ensure the following features are up to date: - Login, - My account, - Registered devices , Terms of use, -Privacy notice. There are features which do no require internet access, e.g FAQs
The IQOS app may be able to alert you when there is a problem with your IQOS device. Depending on the nature of the issue it will suggest troubleshooting steps like: -Resetting your device, cleaning charging contacts, etc.
The auto-diagnostic tool can help you detect device errors or malfunctions. The IQOS app then informs and guides you through the troubleshooting process the help solve it on the spot.
The firmware update of your IQOS device is important. To get the best experience, we strongly suggest that you carry out regular firmware updates.

To update your device firmware, download the IQOS APP and follow the instructions.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.