The warranty is valid for 1 year from the date of purchase.
The warranty is valid for all components including the AC Power Adaptor and USB Cable.
For the Pocket Charger and Holder, the warranty is valid for 1 year from the date of purchase or 7300 usages (whichever comes first).
The warranty is valid for all components including the AC Power Adaptor and USB Cable.
For the Pocket Charger and Holder, the warranty is valid for 1 year from the date of purchase or 7300 usages (whichever comes first).
Registering your IQOS ensures that your device is covered under warranty in case you experience a malfunction. You can do it through following link:
iqos/mydevices-list
If your IQOS device has stopped working, please do a soft reset:
Live Support: Chat with us
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Go to the troubleshooter
- Press and hold the on/off button together with the cleaning button for 2 seconds
Live Support: Chat with us
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Go to the troubleshooter
It is not possible to repair an IQOS device.
Do not attempt to repair your IQOS device.
If your IQOS has stopped working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact IQOS by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
If you notice any defect or crack on your device, please stop using your IQOS immediately and contact IQOS team.
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact IQOS by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
If you notice any defect or crack on your device, please stop using your IQOS immediately and contact IQOS team.
It is not possible to remove or replace the battery of your IQOS device.
If your IQOS is fully charged but your battery is not working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact IQOS Customer Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
If your IQOS is fully charged but your battery is not working, please do a soft reset:
• Press and hold the on/off button together with the cleaning button for 2 seconds.
If the device is still not working, please contact IQOS Customer Care by free phone call – 0800 9900000 – and request a replacement order for your IQOS.
Replacement is not available for such cases.
Coverage will apply in the country where you registered the device in your account.
Replacement is not available for such cases, it only applies for the devices and their single line-up items.
Accidental damage coverage is an extra service that refers to replacing during warranty period one time a holder and a pocket charger, registered in your account on iqos.nl from various reasons related to misusage of the device (for example, broken blade, broken latch etc.)
Replacement is not available for such cases.
Previous replacements due to accidental damage do not affect your coverage.
You are entitled to one accidental damage replacement between the enrollment in IQOS and the end of your warranty period.
You are entitled to one accidental damage replacement between the enrollment in IQOS and the end of your warranty period.