Instead of tobacco, the plug in LEVIA sticks is made of ingredients mostly derived from plants, which are then carefully processed and to which flavours and nicotine are added.
LEVIA is designed to be used only with IQOS ILUMA devices – IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE.
We add nicotine that is extracted from the tobacco to other ingredients in the stick’s plug. Nicotine is released through a nicotine-containing aerosol when the stick is heated by IQOS ILUMA device.
Both LEVIA and TEREA are designed to be used with IQOS ILUMA devices – IQOS ILUMA PRIME, IQOS ILUMA and IQOS ILUMA ONE.
Both products have the same form and dimensions, and both contain metal heating element inside.
LEVIA sticks tend to easily absorb humidity and, therefore, it requires a special sealed packaging. It protects the sticks from external humidity.
After you have opened LEVIA pack, please ensure proper closure of the pack every time you take a stick.
IQOS ILUMA device without this firmware will still function and heat the LEVIA stick. However, your LEVIA stick will be heated slightly differently than with the new firmware version.
You can check and update the firmware version of your IQOS ILUMA device via the IQOS App.
To ensure you do not face this issue in the future, please, correctly insert the LEVIA stick to the line on the filter, with coloured part facing outside.
Also, please, ensure you use IQOS ILUMA device and not any other devices.