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This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

ZERO TOBACCO STICKS - FAQs

LEVIA are nicotine-containing sticks - without tobacco - that can only be used with IQOS ILUMA.

Instead of tobacco, the plug in LEVIA sticks is made of ingredients mostly derived from plants, which are then carefully processed and to which flavours and nicotine are added.

LEVIA is designed to be used only with IQOS ILUMA devices – IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE.
LEVIA are nicotine-containing sticks - without tobacco - that can only be used with IQOS ILUMA.

We add nicotine that is extracted from the tobacco to other ingredients in the stick’s plug. Nicotine is released through a nicotine-containing aerosol when the stick is heated by IQOS ILUMA device.
The main difference remains in the fact that TEREA SMARTCORE STICKS contain real tobacco and LEVIA SMARTCORE STICKS do not contain tobacco. Instead, LEVIA contains an innovative plug with nicotine.

Both LEVIA and TEREA are designed to be used with IQOS ILUMA devices – IQOS ILUMA PRIME, IQOS ILUMA and IQOS ILUMA ONE.

Both products have the same form and dimensions, and both contain metal heating element inside.
LEVIA sticks require additional protection because of a special design.

LEVIA sticks tend to easily absorb humidity and, therefore, it requires a special sealed packaging. It protects the sticks from external humidity.

After you have opened LEVIA pack, please ensure proper closure of the pack every time you take a stick.
After you opened LEVIA pack, please ensure proper closure of the pack every time you take a stick. We do not recommend keeping the opened pack for more than 7 days.
No, LEVIA does not have an expiry date. However, we recommend using the product within 12 months from the date of production.
The new firmware version enables to recognize a LEVIA stick vs. TEREA stick and customize the heating profile accordingly.

IQOS ILUMA device without this firmware will still function and heat the LEVIA stick. However, your LEVIA stick will be heated slightly differently than with the new firmware version.

You can check and update the firmware version of your IQOS ILUMA device via the IQOS App.
IQOS ILUMA device without this firmware will still function and heat the LEVIA stick. However, your LEVIA stick will be heated slightly differently than with the new firmware version.
If the front plug of your LEVIA stick appears melted or deformed (the part that goes inside the device), your device is perfectly fine. This happens because the stick is not perfectly or fully inserted in the device. Please, check if the melted front plug is not stuck inside the device and remove it before the next use.

To ensure you do not face this issue in the future, please, correctly insert the LEVIA stick to the line on the filter, with coloured part facing outside.

Also, please, ensure you use IQOS ILUMA device and not any other devices.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.