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How to use your new IQOS ILUMA PRIME
Here’s how to use your IQOS ILUMA i PRIME for the first time
- Turn ON the device press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
- Insert Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.
- Insert the SMARTCORE STICK® to the line on the filter until Holder vibrates. Preheating starts automatically (AutoStart), or by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec). For ILUMA Prime you can press the button on the Holder to start the experience.
- 2nd vibration - you can start using.
- Countdown Light on the Touch Screen will indicate the remaining time of the experience.
- Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
- Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
- Insert Holder into Pocket Charger to recharge.
How to charge your IQOS ILUMA PRIME
Follow these easy steps to ensure the optimal charging for your device:
- Place the Holder in the Pocket Charger and ensure your device is turned ON.
- Plug the AC Power Adaptor (sold separately) and cable to your Pocket Charger and then to a wall power outlet for 135 min for full charge.
- During charging, the strip lights on the pocket charger will pulse
- If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
- Once the Pocket Charger goes over 7% of charge, the color of the blinking light will change from yellow to white
- Check the level of charge of your device, by pressing and releasingthe pocket charger button. While charging, the status light blinks, indicating the level of the charge.
- For a fully charged device, all 4 strip lights should be solid white
IQOS ILUMA i PRIME Advanced features
Pause mode
Touch Screen will indicate whether the Pause mode is available, as 2 vertical lines will appear.
Pause Mode can be used once in Performance Mode in the first or second consecutive use, and can be activated within the first 3 minutes, or 8 puffs of the experience.
- Swipe DOWN across the entire Touch Screen to pause experience and 4 vertical lines will appear.
- If the swiping motion does not cover the entire length of the screen, pause mode will not be activated.
- To resume the experience, swipe UP across entire Touch Screen and wait for the preheating. Vibration and Light Guide will indicate Holder is ready to resume use
- Pause can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.
FlexPuff
- FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes.
- If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min.
- FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.
- The Light Guide will indicate once you have the additional puffs available.
- Ensure pause mode is not activated during the experience as this would prevent FlexPuff from being triggered.
Flex Battery
Flex Battery is a feature that can be managed in the IQOS App and offers you 2 settings for your Holder’s battery:
- Performance Mode (it is activated by default)
Enjoy up to 3 consecutive experiences without Pause or 2 consecutive uses with Pause for one of these experiences. - Eco Mode
Provides 1 experience without Pause and extends the lifespan of the Holder battery by up to one year only when fully used on Eco Mode throughout the lifespan of the holder and may vary depending on personal consumption.
That’s not all
IQOS ILUMA i & ILUMA PRIME Usage Tips
Customize your device
Connect your IQOS ILUMAi PRIME to the IQOS APP and simply enable/disable the smart features. You can also adjust the Touch Screen brightness and choose your holder’s battery mode.
IQOS ILUMA i & ILUMA PRIME User Guide
That’s not all. There’s more useful information on our IQOS ILUMA i PRIME User Guide. Our IQOS ILUMA i PRIME User Guide will let you delve deeper into how your device works and how to use it.
Experiencing some issues with your IQOS ILUMA i & ILUMA PRIME?
We are here to help. Get the support you need to troubleshoot or self-diagnose your IQOS ILUM i & ILUMA PRIME.