We Care

This website contains information about Philip Morris International smoke-free products, which are exclusively for adults in Netherlands who would otherwise continue to smoke or use other nicotine products. Smoke-free products are not an alternative to quitting and are not designed as cessation aids. Smoke-free products are not risk free and provide nicotine, which is addictive. Please visit the Important Information page for additional risk information.

International Assistance Service

Care where you are

You're never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. International Assistance service covers 40 countries across five continents.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

There for you as you travel

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service.