BACK

IQOS 3 Multi Troubleshoot

Let's try the following steps:

IQOS 3 Multi operates in a temperature range between 0° and 50° C (32° - 122° F).

If the ambient temperature is low, try warming the device in your hand for at least 1 minute.

You only need to press once on the device’s button to activate the heating blade*.

Once the light indicator goes from blinking to steady, it’s ready to enjoy.

After that, make sure you don't press the device's button again, as this may turn your device off.

* The heating process will only start if the Lid on top remains open.

Reset your device.

Press and hold the button of your device for 8 seconds.

All lights will briefly turn ON and blink white to indicate your device has been reset.

Make sure your device is switched ON*.

Plug it into a power outlet** for at least 20 minutes (the Lid on top must be closed). We recommend a full recharge, which requires 75 minutes.

* Press the button once and see if the lights turn on. If not, press and hold the button again, for 4 seconds.

** Laptop USB ports may not have enough power to charge your device if it is completely discharged.

Still not working?

We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.

Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.

STORE FINDER

Additional Support

Live Support

Chat with us

Available everyday from 10AM-7PM
We will respond immediately

Facebook Support

IQOS Support Nederland

Available everyday from 10AM-7PM
We will respond within 2hrs

Twitter Support

DM @iqos_support_nl

Available everyday from 10AM-7PM
We will respond within 2hrs

Email

Send us an email

Available everyday from 10AM-7PM
We will respond within 8hrs

Call us Free

0800 9900000

Available everyday from 10AM-7PM

This product is not risk free and is addictive. For adult use only.
This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Netherlands.
ARE YOU A SMOKER AGED 18 OR OLDER?
This website is reserved for smokers of 18 years and above.