Terms & Conditions Money Back Guarantee
The offer is only available on IQOS 3 devices (not accessories or other IQOS devices).
You should subscribe to the offer the moment you purchase the IQOS 3 device on iqos.com.
You can return your items within 20 days after the delivery of your order, without any delivery fees.
To return your items please contact IQOS Care by calling 0800 9900000, for free.
Please note that only undamaged products can be returned.
After communicating your desire to return an item, IQOS Care will send you a “free of charge” return label by e-mail or post.
You should send the product in the original packaging back to the address on the return label.
Once we receive the returned items, we will inspect and process the goods to ensure you receive your reimbursement as quickly as possible.
The reimbursement will be issued to the original method of purchase.