Please note this website is intended for the Netherlands, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
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We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one-year warranty, consult our Terms and Conditions to find out what is applicable in your case.
Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.
Live Support: Chat with us
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Live Support: Chat with us
Email: contact.nl@iqos.com
Call Us Free: 0800 9900000 - Everyday from 10AM to 7PM.
Live Chat
We are sorry to hear that you are experiencing issues with your IQOS. Registered IQOS devices are covered by a one year warranty, consult our Terms and Conditions to find out what is applicable in your case.
Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.
Outside of business hours (10:00-19:00 hours) you can request a replacement through a Shell Service Point. Verify on the map if there is a Shell Service Point near you, check the checkbox and fill in the form to submit your request.
Please contact our customer service; they can help you fix the issue or find the most suitable replacement solution.
Outside of business hours (10:00-19:00 hours) you can request a replacement through a Shell Service Point. Verify on the map if there is a Shell Service Point near you, check the checkbox and fill in the form to submit your request.